Our policy is to treat each client as we would like to be treated ourselves. We understand, however, that we may not be the right fit for some clients (and some clients may not be right for us either). When things go wrong, we feel it is important to resolve issues as soon as possible.
Often things can be settled amicably, which would always be our preference. At other times, it may be better for us to simply part company. Under these circumstances, our promise is to ensure you receive all you have paid for up to that moment in a timely manner. We cannot refund your initial project deposit (if applicable), but may be able to offer a refund on any payments made after that point.