FAQ

Frequently Asked Questions

As a client of Lead Web Solution, we value your business and understand that our profitability depends 100% on ensuring you are happy, to the best of our ability. As such, we put ourselves at your disposal. Please contact us at [email protected] with any issues or problems you encounter. As ever, you are more than welcome to make use of any of the other methods of getting in touch on our contact page.
Our policy is to treat each client as we would like to be treated ourselves. We understand, however, that we may not be the right fit for some clients (and some clients may not be right for us either). When things go wrong, we feel it is important to resolve issues as soon as possible. Often things can be settled amicably, which would always be our preference. At other times, it may be better for us to simply part company. Under these circumstances, our promise is to ensure you receive all you have paid for up to that moment in a timely manner. We cannot refund your initial project deposit (if applicable), but may be able to offer a refund on any payments made after that point.
50% of the project price as Down Payment, 50% when project finished (balanced). Payment for the project can be made through bank accounts, the details will be send to you latter. We are always doing a good and trusted business, that's why people trust us and makes us still in this business today.
Yes, requesting an obligation-free quote is easy! Just send us your request via email with subject "Quote Request Form" to [email protected] or you can use online form in our Contact page. Just choose the service you want to order, click Order Now button, fill in all the filed in the form with the correct information, and finally write "Request a Quote" in the message field. Don't forget to tell us what you want, so we can reply to you quickly with an estimated cost for your project based on your specific needs. Since every project is unique, we need to know exactly what you are looking to have created. The more information you provide, the more accurate our estimate will be. If we have any suggestions that we think might help you as well, we’ll let you know.
Absolutely! Lead Web Solution was conceived to help out small businesses. Our specialty is knowing about the Internet, but we understand that it may not be yours. We can set up a domain, email and hosting for you, as well as designing and deploying your website: all hands-free. That means you spend time on your business, not on having to understand the technology. Let us know what you need directly at [email protected]
It depends on the website. All websites are custom designed to fit your business, your users, and your workflow. Custom designed websites are priced on a variety of factors including size, complexity, custom programming, contents. Most custom Company Profile websites start around LKR 18,000/- and Online Shop websites start from LKR 28,000/-. You can find more detail about this in our Services & Pricing page. If you’re interested in our web design services, please contact us for a free quote.
It depends on the site. Most Company Profile sites are completed in a week and Online Shop sites are within 3 weeks, but total time depends on the site’s size, complexity, and the availability of content.
When you need help and support with your website just contact us at anytime, we will trying to assist you ASAP. Just Contact us here
We understand that the life of your website does not finish when we publish it on the Internet. A strong presence on the web depends on a constantly evolving website, and Lead Web solution can help to keep your website up to date, whether on an ad hoc basis, through one of our monthly maintenance plans or by integrating a Content Management System (CMS), which allows you to maintain and update the site yourself.
The short answer is no. Clients come to Lead Web Solution at many different stages of their business development. Our philosophy is to help when and where we are needed, and often we are able to help from the outset, where a customer needs initial branding work, to establish a striking and memorable identity. This often means providing photography and product imagery, among other things. At other times, we are asked to help with a more specialized part of the process, such as HTML application prototyping, packaging design, usability auditing or brand development. The one thing that is essential you prepare before approaching Lead Web Solution (or any other service provider for that matter) is your business idea. We love to work on projects that have a high likelihood of being successful, and our policy is to be very frank and transparent with our customers about their ideas, offering opinion and suggestions about how ideas can be improved upon.